Clients first: DPW forgot the first rule of customer service

Let’s hope the department comes through. Officials at the state Department of Public Welfare are backpedaling now.

They made a senseless decision to temporarily shut down their busy East Liberty office on May 2 and push thousands of clients to McKeesport for service instead, but the day after the Post-Gazette’s Kate Giammarise reported the change, they said they are revising their plans.

That’s a bit of a relief, though the details are still too sketchy to be sure this unnecessary upheaval will be resolved satisfactorily.

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Publish Date: 03-31-2014

News Outlet: Pittsburgh Post-Gazette

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