Brighton Heights resident Anita Lawrence-Bandy realized she might be in for a rough patch after losing her job. Times are tough all over. What the 52-year-old didn’t realize, however, is how difficult it would be to just get someone from the state Department of Public Welfare to pick up the phone.
Like unemployed people across the state and the country, Lawrence-Bandy turned to food stamps to help pay for groceries while she began searching for work. But when she contacted the state Department of Public Welfare (DPW) to enroll in the program, she found an agency that seemed to be struggling as much as many of its clients.
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