Valerie Bowens works part-time and takes care of her 82-year-old mother. On three separate occasions over the past nine months, the welfare office has tried to stop their food stamps and Medicaid.
Each time, the reason given was because paperwork they had submitted was lost or the office mistakenly thought they had moved. Each time, Ms. Bowens took time away from work and went to the office to try to fix the problem. She has submitted duplicate papers and spent countless frustrating hours on the phone and in the waiting room trying to fix the problems.
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